Thank you for shopping with Nali Voyage. We are committed to delivering your travel accessories, hiking gear, and tech essentials efficiently and reliably to locations around the world.
Order Processing
All orders are processed within 1 to 2 business days after the order is placed. You will receive a confirmation email with your order details once your order has been successfully submitted.
When your order has been shipped, you will receive another notification with tracking information (if available for your location).
Shipping Methods
We partner with trusted logistics providers to ensure safe and timely delivery of your items. The shipping method may vary depending on your location and the size or nature of your order.
Order Tracking
If tracking is available in your region, a tracking number and link will be included in your shipping confirmation email. Please allow up to 48 hours for tracking updates to appear.
Delivery Process
Our delivery partners will contact you before delivering your order. If you’re unavailable at the time of delivery, they may reach out to reschedule or provide instructions for re-delivery.
Cash on Delivery
We currently accept cash on delivery (COD) as the only payment option. Please ensure someone is available at the delivery address to receive the package and make the payment.
Damaged or Lost Items
If your package arrives damaged, or you believe it is lost in transit, please contact us at [email protected] within 3 days of the expected delivery date. Include your order number and a description or photo of the issue so we can resolve it promptly.
Contact Us
If you have any questions about your shipment or need support, please contact us at [email protected].